Careers at Event Farm

We’re growing! We’re looking for individuals who are passionate, caring and have a strong curiosity in building the impossible. We’d love to hear from you if you feel like you might be a good fit for any of the open positions below.

We're currently looking for a talented:

Senior Software Engineer Santa Monica, CA

Senior Software Engineer at Event Farm requires independent ability to advance the product and guide the less experienced members of the development team. Senior Software Engineers are entrusted to develop complex software, design and implement major functionality in line with the vision of the product. This position will report directly to the Director of Technology. For most projects or individual tasks, the role will perform as a lead technical resource and manage the time requirements with the rest of the workload.

Senior Software Engineer Duties and Responsibilities:

  • Develops complex software in PHP, Javascript, or other selected languages for Event Farm products and/or applications consistently following Event Farm’s coding standards and in accordance with applicable software development methodology and release processes
  • Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
  • Collaborates and adds value through participation in peer code reviews, providing comments and suggestions
  • Provides reliable solutions to a variety of problems using sound problem solving techniques
  • Performs technical root cause analysis and outlines corrective action for given problems
  • Improves operations by conducting systems analysis; recommending changes in policies and procedures.
  • Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Serve as a mentor to less experienced software engineers.
  • Estimate level of effort, evaluate new options of similar technology, offer suggestions to improve processes, and provide comments on some electrical design aspects
  • Apply Event Farm’s Core Values and enthusiastically exhibit a desire to see Event Farm succeed
  • Works collaboratively and professionally with other Event Farm employees in cross functional teams to achieve goals
  • Apply a sense of urgency, commitment and focus on the right priorities in developing solutions in a timely fashion
  • Review product and/or application information including manuals and brochures for technical accuracy
  • Participate in product and/or application definition activities including feature analysis and system tradeoffs
  • Perform other duties as necessary

Senior Software Engineer Skills and Qualifications:

  • Analyzing Information
  • Software Design
  • Software Documentation
  • Software Testing
  • Teamwork
  • General Programming Skills
  • Software Development Fundamentals
  • Software Development Process
  • Software Requirements
  • Software Architecture
  • Coaching

Interested? Send us an email with your Resume and portfolio!

jobs@eventfarm.com
Account Executive Boston, MA or Washington, DC

We are currently looking for a resourceful, driven, team player with a competitive spirit, and strong business acumen to help our customers reach new levels of customer success. If you have a curiosity for technology, a passion for making your customers successful, and the ability to articulate the ROI of an enterprise solution across multiple stakeholders, than this could be the role for you.

Successful Account Executives at Event Farm have experience doing deep levels of discovery and objection handling at every level. They are engaged with their customers at every level of the sales cycle, from account planning, through the development of the deal, to the close of business, and beyond. They are trusted advisors to the C-Suite and the end users.

Our goal is to build an organization of smart, ambitious Account Executives, committed to our mission and focused on winning, but able to balance this with a respectful, healthy environment and lifestyle. At Event Farm, integrity and reliability are as important as talent and effort.

Minimum Qualifications

  • 2+ years of quota carrying, technology based sales experience
  • Track record of over achieving quota
  • Experience closing complex sales cycles in a consultative manner
  • Existing and new business sales experience

Preferred Qualifications

  • 4+ years of quota carrying, technology based sales experience
  • Previous Sales Methodology training
  • Event Marketing Technology experience
  • Track record of over-achieving quota (top 10-20% of company) in past positions
  • Ability to work in a fast paced, team environment
  • Strong customer references
  • Bachelor's degree from an accredited University

Interested? Send us an email with your Resume and portfolio!

jobs@eventfarm.com
Sales Development Representative Washington, DC

We are looking for high-energy, driven professionals with sound business acumen, strong technical aptitude and natural sales instincts to join our Sales Development organization as a Sales Development Representative. You will gain experience interacting with clients of all levels, in a variety of industries and across a broad geographical area. Ideal candidates should be eager to advance through a clearly defined learning and earning path. Event Farm offers a fast-paced, innovative environment where you will be provided the tools, resources and outstanding leadership to sell Event Marketing Technology solutions and take your career to the next level!

What’s In It For You

  • Respond to and qualify incoming web and phone inquiries regarding Event Farm products (inbound)
  • Create, via thoughtful targeting, outreach campaigns using a combination of phone, email and social touches (outbound)
  • Cultivate a great first impression with our prospects and customers by providing them with a world class experience while scheduling qualified consultations on Sales Executives calendars
  • Partner with our experienced Sales Executives to help fill their pipeline and develop your skills
  • Maintain active engagement with new and existing leads through creative follow-up communications designed to increase customer interest in Event Farm products
  • Achieve monthly quotas of sourced qualified opportunities and closed business
  • Solid Base Salary + Commission, Two Weeks Vacation plus Holidays, Medical/Dental coverage, 401K, Commuter Benefits & more

Minimum Qualifications

  • Bachelor’s Degree
  • 1-2 Years of corporate experience, outside of undergraduate graduation (Software sales is a plus)

Preferred Qualifications

  • Strong desire to be in technology sales
  • Prior inside sales experience
  • Experience being held to metrics
  • Excellent written/verbal communication skills
  • Ability to multi-task, prioritize, and manage time effective
  • Strong problem-solving skills
  • High energy and positive attitude
  • Ability to take initiative
  • Comfortable working in a fast-paced and dynamic environment

Interested? Send us an email with your Resume and portfolio!

jobs@eventfarm.com
Customer Success Manager Santa Monica, CA or Washington, DC or Boston, MA

About YOU: You're outgoing, organized, curious, and are open to working with a team that is passionate about exceeding client expectations (read: you must be a fast-learner and open to feedback). You want the opportunity to have an immediate impact on the growth of an emerging start-up. You will be resilient about finding innovative ways to combine your skills and passions with our product to delight clients and increase repeat business.

The Opportunity: We're looking for an enthusiastic Farmer to join us as a Customer Success Manager to help manage our ever-growing list of clients. Your primary responsibility will be to work daily with the Customer Success team to onboard new clients. support existing clients, and negotiate renewal agreements. The role will also provide exposure to other facets of the businesses and day-to-day operations of start-up life.

Responsibilities:

  • Managing clients throughout the entire client lifecycle including onboarding and training new clients as well as providing technical support to existing clients across all product lines.
  • Build relationships with customers by driving value to become an influencer and trusted advisor.
  • Negotiate agreements with customers that are up for renewal.
  • Thoughtfully and proactively reach out to customers on a rolling basis with the goal of driving adoption, identifying expansion and add on opportunities, and have a current/up to date customer health grade.
  • Create and execute strategic account growth plans with sales for key customers.
  • Follow the appropriate escalation process to create and execute at-risk plans for danger accounts
  • Responsible for managing a book of between 70-80+ accounts at a time.
  • Ability to exercise good judgment when advising clients on how to best use the software for their event(s).
  • Coordinate between creative, technical, and events teams in a fast-paced environment.
  • Edit and slice creative assets in Photoshop
  • Providing proactive support and service

Requirements:

  • At least 4 years of experience working in a client-facing role (support, sales, account management, customer success, etc.)
  • At least 4 years of experience working in a fast-paced environment and balancing multiple tasks simultaneously.
  • Strong interpersonal skills to communicate clearly and effectively with clients.
  • Experience working with software and a wide variety of tools
  • Ability to pick up on new tools and programs quickly.
  • College degree
  • Preferred computer skills: Microsoft Excel, Adobe Photoshop, HTML

Interested? Send us an email with your Resume and portfolio!

jobs@eventfarm.com
Customer Support SpecialistSanta Monica, CA

We are looking for high-energy, driven professionals to join our Client Success organization as a Customer Support Specialist. The ideal candidate should be a natural problem solver and take an enthusiastic approach to customer support. Event Farm is committed to providing the best possible experience to our customers and works collaboratively across the organization to achieve that end. In this role, you will work directly with customers and cross-functionally with internal team members.

This is a unique opportunity for the right individual, as you will be helping to build Event Farm’s support function and facilitating and maintaining our support ticketing process.

Responsibilities:

  • Effectively and professionally interact with customers of all technical skill levels to define, research and resolve issues quickly and accurately.
  • Communicate and resolve basic technical issues via phone and email; escalating issues to the Engineering team when appropriate.
  • Work to reproduce and recreate bugs identified by internal team members or customers, and accurately communicate recreation steps to the Engineering team.
  • Maintain the support queue, monitoring ticket levels, cleaning up tickets, and getting the appropriate information from customers when escalating.
  • Provide timely updates to customers, CSM team members, and as appropriate, all internal Event Farm team members on the status of pending support tickets.
  • Organize and communicate customer feedback to the appropriate internal team members.
  • Manage and update support pages and help docs
  • Work with marketing to create collateral and support documentation for new features.

Requirements:

  • 2+ years working customer facing role
  • Ability to multitask and work in a fast paced environment
  • Strong listening and organizational skills
  • Excellent customer service skills (verbal and written)
  • Able to maintain high-level of customer satisfaction
  • Experience troubleshooting in Apple OSX, Windows, Android, and iOS operating environments.
  • Ability to valuate, analyze and diagnose issues with various Operating Systems, HTML/CSS and Javascript code implementations preferred.
  • Experience troubleshooting network environments including working with various firewalls, routers, and custom product configurations.
  • Familiarity with CRM and cloud solutions (i.e., Salesforce, Zendesk etc.)
  • Ability to work flexible hours
  • Bachelor’s Degree preferred

Interested? Send us an email with your Resume and portfolio!

jobs@eventfarm.com